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Privacy Policy

Last updated: December 2024

1. Information We Collect

1.1 Information You Provide

When you use Wheelie, we may collect information you voluntarily provide, including:

• Account Information: Email address, name, and password when you create an account
• Contest Information: Contest titles, descriptions, participant data you upload
• Payment Information: Billing details processed securely through our payment partners
• Communication: Messages you send to our support team

1.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information:

• Usage Data: How you interact with our Service, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, clicks, and other actions
• Cookies: Small data files stored on your device (see Cookies section below)

2. How We Use Your Information

We use the collected information for various purposes:

• Service Provision: To provide, maintain, and improve our Service
• Account Management: To create and manage your account
• Contest Operations: To enable contest creation, participant management, and winner selection
• Payment Processing: To process transactions and manage billing
• Communication: To send service updates, respond to inquiries, and provide support
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, including:

• Payment processors for secure transaction handling
• Cloud hosting providers for data storage and processing
• Analytics services to help us understand Service usage
• Customer support tools to provide assistance

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing through certified partners

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service:

5.1 Types of Cookies

• Essential Cookies: Required for the Service to function properly
• Performance Cookies: Help us understand how you use our Service
• Functionality Cookies: Remember your preferences and settings

5.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality of our Service.

6. Data Retention

We retain your personal information only as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Data: Until you delete your account or request deletion
• Contest Data: For the duration of active contests plus 2 years for record-keeping
• Payment Data: As required by applicable financial regulations
• Log Data: Typically 12 months for security and performance monitoring

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Providing notice through our Service

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Regional Privacy Information

13.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it's used, and the right to request deletion of your personal information.

13.2 European Union Residents (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 7 above. Our lawful basis for processing includes consent, contract performance, and legitimate interests.